Support
Most problems are one of the four below. If yours isn't here, call or message us — a person picks it up, not a bot.
Get help with a purchase
We'll check it the moment you send this. If a token or top-up is owed to you, it goes to your email right away.
- Opening hours
- Phones 8am–8pm daily. Email monitored around the clock, including public holidays.
- Registered office
- CITEC Mount Pleasant, Abuja, Nigeria.
Common problems
The four below cover most calls we get. The full FAQ answers the rest — fees, receipts, every service.
I paid but no token appeared
Check your history first — tokens that arrive late still land there. If it shows pending after 15 minutes, call us with the reference. Your money is not lost; the DisCo has simply not returned the token yet.
My meter number is rejected
The commonest cause is the wrong DisCo. A meter in Surulere is Eko (EKEDC), not Ikeja (IKEDC). Check the name on your last bill, then try again. If the number is right and the DisCo is right, the meter may not be registered on their system yet — that needs the DisCo, not us.
I got fewer units than I expected
Your DisCo may have recovered outstanding arrears from the purchase. When that happens we show the exact amount deducted on your token screen. The tariff per kWh is set by the DisCo and varies by band — it is not something we set.
I can't find my token
A receipt goes to the email address used for the purchase — check there first. Your purchases are also listed in your account, searchable by meter number or by the token itself. You'll need to be signed in with the same email you bought under.
Why does a token occasionally take longer?
Most purchases confirm in minutes. On the rare occasion one is delayed, we're already on it — it's checked automatically in the background, and your money is safe throughout. If a delay runs unusually long, we reach out to you directly with an update rather than leaving you waiting. Our goal, every time, is to get your token to you as quickly as possible.